Hi Richard,
first, the forum is not the place to get autel support quickly ...
The error you see can have different reasons, one can be high traffic or work a the autel servers.
Did you install the latest PC suite ?
If not not, install V6.31, insert SD, start update software on PC, log into autel site, select the SD drive letter and try again.
Mostly that works fine, at least it always worked for me.
You can also try with a new/blank SD if the tool is in use.(As long as your have a running update periode)
I never use WiFi to update the tool, always wire connection and mostly the PC software.